Help & Support
We read every email that comes in and reply within a few business days.
Common questions
How do I cancel my Pro subscription?
On iOS, open Settings, tap your name, then Subscriptions, MyLineups, Cancel. On Android, open Google Play, tap your profile, then Payments & subscriptions, Subscriptions, MyLineups, Cancel. Billing is handled by the App Store and Google Play, so cancellations always go through them.
How do I restore my Pro purchase on a new device?
Open the MyLineups app and go to Settings, Upgrade to Pro, Restore purchases. Make sure you are signed into the same Apple ID or Google account that made the original purchase.
Where are my lineups stored? Can I sync them across devices?
Your lineups are stored locally on the device you created them on. The iOS and Android apps keep them in app storage, up to 100, and the web builder uses your browser localStorage. There is no cross-device sync: a lineup made on your phone stays on your phone.
Why don't player photos appear on the web builder?
Player photos are a Pro feature in the mobile app. The web builder is kept light on purpose so it stays free and fast, which means no photos there. For photos and the rest of Pro (alternate kits, the pitch themes beyond the default one, Team colors, the manager on your lineup, and the export formats with subs and head to head), use the iOS or Android app.
How do I delete my data?
Because lineups live only on your device, you can wipe everything by uninstalling the mobile app or clearing your browser data on the web. If you want us to delete any support correspondence we have on file, ask below and we will.
I found a bug or want to suggest a feature.
Pick the topic in the form below so it reaches the right place. Bug reports help us most when they include your device, your OS version and a quick note on what you expected versus what actually happened.
Contact
Tell us what is going on and we will get back to you. We only use your email to reply.
Rather use your own mail app? Write to mylineups@nicomoyano.dev.
